Library Cards & My Account


Library cards expire every 3 years. You will be notified before the expiration date and need only to visit the library to renew your card. The process is free.

Eligibility

Any adult who is a Texas resident and over the age of 18 is eligible for a card. Children under the age of 18 may be issued a card, but must have a parent or guardian sign for them. The child must be present when the card is issued.

Documents to Bring

There must be 2 forms of documentation:

  • Photo ID (driver's license, school ID, etc.)
  • Something dated within the past 30 days with your name and current address (utility bill, auto insurance card, voter's registration, etc.)

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New Library Software

To improve library services, Huntsville Public Library switched to new library software on Wednesday, September 20. Polaris will provide a better user experience for patrons and staff alike. Account PIN numbers will be temporarily reset to the cardholder’s birth year.

As part of the change,  our catalog website changed on September 20, 2023. The new link is https://huntsvilletx.librarycatalog.info/polaris/.

Renew Materials Online

  1. Go to the online catalog on the library website
  2. Type in your library card number as the Username and your PIN as the password. If you have not established your personal PIN, enter 1234. (We suggest you change your PIN to a number you will remember. Please see below for instructions on how to do this)
  3. Click Log In
  4. Click on "My Account" at the top of the page
  5. Click on Items Out / Renewals
  6. Click on either "Renew All Items" or "Renew" next to the specific items you would like to renew

Renew Materials By Phone

  1. Call the Library at 936-291-5472
  2. Ask the staff member to renew your materials
  3. After hours, leave a voice mail with your name and phone number. Be sure to spell out your name.Your materials will be renewed for you

Items may be renewed 2 times online. An item may not be renewed, either online or by phone, if there is a hold on it.


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Place a Reserve

Materials may be put on reserve for pickup at another time. Reserves may also be made for titles soon to be released, but the title must already be in the catalog before an online reservation can be placed. Place a hold by going to the online catalog and logging in to your account. Search for the item, click on the title, and then click "Reserve this item”.

Once an item is ready for you to pick up, you will be contacted by phone, text, or email based on your user preferences. You will have 5 working days in which to pick up the item. If it has not been picked up in 5 days, your name will be removed from the list and the next person in the queue will be notified.

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In Person

At the Circulation Desk, ask for an acquisition form. Complete the form and return to the staff. Please use 1 form per item. A request does not guarantee the item will be purchased, but you will be notified if the item is purchased and placed in our collection. 

Email

You can email staff found in the Staff Directory.

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Purpose

The purpose of this policy is to provide consistent, unbiased service to all Library customers, to accommodate the needs of all customers whenever possible, and to provide guidance for Library staff. To view the policy, visit the Public Library Policies and Procedures Manual (PDF), Page 13.

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