Occasionally I see water running and no one repairing it, why is this?
Current Federal Law requires notification to all franchise utilities before excavating. A 48 hour notice is required for line locations. In an emergency when safety or property damage is an immediate concern, line location may be secured in 2 hours, but most repairs are not classified as emergencies. Leaks are prioritized with large impact leaks and emergencies taking precedent over small nuisance leaks.

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1. Sometimes the water is brownish or even yellow in color, why is this?
2. My water has an earthy or musty taste and odor sometimes in the late summer and sometimes fall. What causes this?
3. Sometimes the tap water appears white and milky, why is this?
4. Sometimes I have small particles clogging my faucets and shower head, what is this material?
5. What is the white substance left behind in the pot when we boil water?
6. Occasionally I see water running and no one repairing it, why is this?
7. Why do i see fire hydrants running and no one around? Why are we wasting water?
8. Can I use the cut off valve in the meter box to turn off the water to my house?
9. It there chlorine in the drinking water?
10. Is fluoride added during the treatment process?
11. How can I obtain a chemical analysis report on the drinking water?
12. How is my water/sewer/garbage bill calculated?
13. How can I avoid paying the minimum charge for my sprinkler meter when I am not using it?
14. Why is my kitchen sink stopped up?
15. How large is Huntsville's water system?