Utility Billing

Boil water notice lifted

Boil Water Notice is rescinded as of 2/20/2021 at 4 p.m. Click here for more information.


Huntsville City Council passed Ordinance 2020-21 on April 7, 2020, extending the Disaster Declaration. The Ordinance also included the following statement: City Utility Service shall not be suspended for non-payment until such disaster orders by the State, County and City relating to COVID-19 are terminated by order or by law.  The City shall also waive all late fees and penalties for March and April for utility service. As a note, customers will be responsible for bills once the current situation has resolved. Customers should consider paying any amount possible to avoid a large bill.

The Utility Billing Division provides the following services:
  • Assists with service requests
  • Collects bills for water, waste water and solid waste services
  • Customer service
  • Provides information related to billing and services
The division also acts as a collection point for monies received by other City departments.

Change or Termination

If you wish to request a change or termination by phone, please call 936-291-5431 or 936-291-5432.

Pay Online

Easily pay your utility bills online.