Change or Terminate Utility Service

Changes To Your Account
Starting or stopping utility services for customers with existing accounts:
  1. Request a change in person at
    City Hall
    1212 Avenue M
    Huntsville, TX 77340
  2. Request a change via fax to 936-291-5489.
In your request, please include the following information:
  • Date of Service (within 1 business days of the request)
  • Forwarding address is required for final bill or refund of deposit
  • Name
  • Service location
  • Verification of identification - last 4 digits of your Social Security Number or drivers license
Terminate Services
  • To terminate services over the phone, call 936-291-5431 or 936-291-5432.
  • Terminate services in person at
    City Hall
    1212 Avenue M
    Huntsville, TX 77340

Payment Options

  • Online Payments - This service is only available after you have paid your deposit and started services at City Hall.
  • For payments over the phone, call 936-291-5431 or 936-291-5432.
  • Automated Payments using bank or credit card drafts - To setup your account for automatic bank or credit card drafts, please fill out an automatic payment application, and either fax it or drop off at City Hall. Faxes should be made to the attention of Utility Billing.